Shipping, Delivery & Returns

Pricing

Every price on this site is shown in pounds, inclusive of VAT and import duty, and delivered to your door. There are no hidden fees added at checkout.

Delivery

Your sauna is delivered by a two-person crew on a tail-lift vehicle with a pallet truck, to residential properties without a forklift or loading dock. We book a delivery window with you in advance. Delivery is to kerbside as standard, unless otherwise arranged with our team. Before dispatch we ask you a few questions about access to your property (gateway width, steps, tight turns) so the delivery runs smoothly. Standard delivery lead time is 5 working days after your order is ready, and you will receive tracking on dispatch.

Your right to cancel (14 days)

You have the right to cancel your order within 14 days of receiving your sauna, for any reason, and receive a refund. To cancel, tell us in writing at support@pluslifehealth.co.uk within that period. You then have 14 days to return the goods. Because a sauna is a large item that cannot be sent by post, we will arrange its collection. We will refund your payment within 14 days of receiving the goods back, or of proof that you have sent them.

Your statutory rights (Consumer Rights Act 2015)

These rights are in addition to any guarantee we offer.

  • 30-day right to reject: if your sauna is faulty, not as described, or not of satisfactory quality, you can reject it for a full refund within 30 days. Where we install, this period runs from completion of installation.
  • Repair or replacement: after 30 days, you are entitled to a repair or replacement of a faulty product.
  • Price reduction or final rejection: if a repair or replacement is unsuccessful, you are entitled to a price reduction or to reject the product.
  • These rights apply for up to six years in England and Wales.

Faulty or damaged on arrival

If your sauna arrives damaged or develops a fault, contact us at support@pluslifehealth.co.uk with your order details, photos, and a description. Where we confirm the fault, we cover the cost of collection and arrange a repair, replacement, or refund as appropriate.

Installation and electrical work

Saunas require connection by a qualified electrician. Sauna installations are notifiable electrical work, so the electrical connection must be carried out by a Part P registered electrician. Full electrical requirements for each model are shown on the product page.